Vice President of Payments (Onsite)
Company: Frontwave Credit Union
Location: Oceanside
Posted on: June 1, 2025
Job Description:
OverviewThe Vice President of Payments drives strategy for the
credit union's Payments and Card Services departments while also
providing operational oversight of those teams. The Vice President
of Payments works collaboratively with the CFO and Leadership team
to be a strategic partner that is forward-thinking while ensuring
that risk is being managed while confirming quality member
experience is delivered. They make sure that policies, procedures,
and core processes are effectively being managed and followed
within the payment departments.About Frontwave Credit
Union:Frontwave Credit Union is a member-owned not-for-profit
financial institution serving San Diego, Riverside, and San
Bernardino counties. Founded in 1952, we have grown to 13 branches
with 120,000 members and manage over a billion in assets. At
Frontwave Credit Union, we are focused on creating consumer
solutions to provide our members and the communities we serve with
products and services that enhance the quality of life for our
members through exceptional service and the progressive application
of technology.What's In It For You:
- Competitive pay, 401k matching, mortgage and auto
discounts.
- 9-27 days of PTO per year (based on tenure) and 10 paid
holidays.
- Affordable medical, dental, vision health plans, and Flexible
Spending Account.
- Employee Assistance Program with a variety of services.
- Career development, training, and coaching, mentoring; tuition
reimbursement up to $4,000/year.
- Culture of excellence and continuous improvement.
- We strive to be the best place you've ever
worked!ResponsibilitiesEssential Duties and
Responsibilities:Includes the following non-inclusive list. Other
duties may be assigned. All duties are to be performed in
compliance with applicable laws, regulations and Credit Union
policies and procedures.
- The VP provides strategic leadership for all payment-related
processes, including clearing and settlement systems, so as to
enable the credit union's achievement of its objectives.
- Develops budget and strategic plans for the Payment and Card
Services departments that align with organizational goals and
oversees expenditures for accuracy and reasonableness.
- Develop, recommend, and implement policies and programs that
ensure organizational compliance while maximizing member experience
and risk mitigation.
- Build staff capability within the division to ensure
performance targets are met whilst continually maintaining employee
engagement, risk, quality, regulatory and procedural
standards.
- Design and implement staffing model to ensure appropriate
resource allocation, identifying the processes, workflows, and
technology that drive efficiencies and effectiveness.
- Liaise with relevant departments within the organization to
improve efficiency of service delivery.
- Collaborate across multiple departments (Information
Technology, Digital Experience, Compliance, Member Experience and
Finance) to optimize payment systems by improving member
experience, controlling fraud, and ensuring efficiency of service
delivery.
- Periodically conduct benchmarking of key performance metrics
for payment operations to articulate improvement areas and drive
efficiency within the division.
- Oversee strategies and processes for all digital payment
vendors, credit and debit card portfolios, and ATM network.
- Responsible for internal and external reporting related to Card
Services and Payments teams.
- Supports Card Services and Payments teams in assessment,
reporting, coaching, training, and improvement plan recommendations
for the organization, departments, and individuals as needed.
- Liaisons with third-party Payment team vendors and represents
the credit union at external events.
- Coordinates and prepares digital payment, and card services
strategies for the credit union and presents to executive
team.
- Responsible for maintaining and continuously improving
processes, policies, and procedures.
- Committed to building and supporting a culture that is
inclusive for all.
- Serves as a representative of the credit union within the
community and is actively visible at credit union events.
- Inspires, motivates, develops and mentors staff to expand their
leadership and technical competencies.
- Directs, coaches, and hires staff.
- Administers performance evaluations and recommends appropriate
personnel actions.
- Maintains a highly motivated, well-trained and cross-trained
staff.
- Perform other duties as assigned.QualificationsEDUCATION and/or
EXPERIENCEBachelor's Degree in accounting, finance, business
administration, economics, computer science or any other relevant
discipline required.10+ years' experience in banking operations or
payment systems in dynamic and complex organizational environment
is required.Proficient understanding of strategic planning and
product/service development.KNOWLEDGE, SKILLS AND ABILITIES
- Communicates with co-workers, management, members and others in
a courteous and professional manner, with the proven ability to
influence cross-functional teams.
- Conforms with and abides by all regulations, policies, work
procedures and instructions.
- Respectfully challenges and improves existing processes and
controls.
- Has solid analytical and creative thinking skills.
- Has the ability to understand the big picture while maintaining
a detailed focus on reporting requirements.
- Prepare and present executive-level summaries to management
(PowerPoint).
- Strong work ethic.
- Must possess skills to utilize Microsoft office and other
Windows related programs.
- Experience managing successful teams that deliver high quality
results and excellent service.
- Excellent verbal and written communication skills.
- Ability to work independently or as a collaborative member of a
team.
- Ability to direct other team members and coach others.
- Knowledge of credit union products, services, policies, core
processes and procedures.
- Demonstrated creativity and ability to achieve goals.
- Ability to provide supervisory leadership of professional- and
intermediate-level staff.
- Demonstrated skill in gathering, reporting, and summarizing
complex data.
- Ability to make decisions and take initiative in problem
resolution.
- Ability to exercise tact and responsibility with handling
confidential information.Salary Range: $136,492.24 -
$204,738.37Service Excellence StandardsWhen joining Frontwave
Credit Union, you can expect to be a part of a workforce committed
to the following Service Excellence standards:
- We see it. We own it. We get it done.
- We ignite positive experiences.
- We do things right every time.
- We are collaborators - united, cohesive and engaged.
- We innovate and evolve.
- We create memorable experiences for life.
- We starts with me.
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Keywords: Frontwave Credit Union, Oceanside , Vice President of Payments (Onsite), Accounting, Auditing , Oceanside, California
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