Customer Success Representative
Company: KSE Systems
Location: San Bernardino
Posted on: June 25, 2025
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Job Description:
IMMEDIATE OPENING: Customer Success Representatives Wanted in
San Bernardino, CA! Are you a people-person with a passion for
helping others? We're looking for enthusiastic Customer Success
Representatives to join our Indiana retail team! You'll be the
first friendly face our customers see, guiding them through
enrollment and making sure they have an amazing experience. If
you're driven and love making a positive impression, we’d love to
meet you! Here's what Customer Success Representatives get from day
one: Competitive pay plus uncapped commissions Health Benefits
Extensive employee wellness programs Industry-leading training
programs As a Customer Success Representative, you'll: Proactively
engage with new customers, providing clear and concise answers to
their questions while maintaining a friendly and approachable
demeanor to ensure a seamless and positive enrollment experience.
Actively listen to customer needs, offer personalized solutions,
and demonstrate genuine care in every interaction, striving to
exceed expectations and create lasting positive memories that
strengthen customer loyalty. Anticipate customer needs, offer
proactive assistance, and be willing to do whatever it takes to
ensure complete satisfaction, even if it means stepping outside of
typical responsibilities. Become a subject matter expert on the
enrollment processes, policies, and common inquiries, enabling you
to provide swift, accurate, and comprehensive assistance to
customers, resolving their issues efficiently. Streamline the
enrollment journey by clearly explaining steps, simplifying complex
information, and utilizing efficient tools and processes to
minimize customer effort and maximize their time. Proactively share
updates on the latest plans, services, and promotional offers,
ensuring customers have all the necessary information to make
well-informed decisions that best suit their needs. Address
customer issues with empathy and professionalism, actively
listening to their concerns, de-escalating situations, and working
diligently to find prompt and satisfactory resolutions, always
maintaining a polite and respectful tone. Continuously learn and
adapt to changes in products, services, and company policies,
ensuring that all information provided to customers is consistently
accurate, reliable, and current. Collaborate effectively with
fellow Customer Success Representatives and other colleagues across
different departments, sharing information and coordinating efforts
to ensure that customer inquiries and issues are resolved
comprehensively and without unnecessary transfers or delays.
Keywords: KSE Systems, Oceanside , Customer Success Representative, Customer Service & Call Center , San Bernardino, California
