District Operations Manager
Company: Cott Corporation
Location: Oceanside
Posted on: June 24, 2022
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Job Description:
Job DescriptionDistrict Operations Manager-HODThe District
Operations Manager will lead a team of 15-20 Route Sales
Representatives responsible for safely delivering bottled water,
coffee, and tea to commercial and residential accounts. This leader
will foster a "safety first" culture through awareness, training
and accountability. This role must create a positive work
environment through real-time observation and specific,
constructive and actionable feedback. Working with a sense of
urgency will help ensure that operational plans are executed,
performance and budget goals are achieved, and team members are
kept informed to guarantee alignment on consistently and safely
delivering a great customer experience.Responsibilities Drive
customer satisfaction through real-time service oversight, flawless
recovery, and daily coaching of Route Sales Representatives
Champion safety by actively leading and demonstrating behaviors
aligned to Primo Water North America's Core Safety Principles Own
execution and adherence to Primo Water North America's standards
for all branch processes related to customer service, order
delivery, and inventory through cross-functional collaboration
Support the personal and professional development of direct reports
through performance objectives and coaching Conduct one-on-one
meetings with RSRs to review sales activity results and establish
corrective plans as needed Promote a positive employee experience
through on-boarding, orientation, and employee engagement
activities Drive Net Promoter Score and Customer Satisfaction
within market through execution of high standards of service and
professionalism in all customer interactions Responsible for
maintaining staffing levels through talent acquisition,
development, and retention Ensure all team members have the proper
product loaded to meet daily delivery commitments Share best
practices with peer team and leaders to drive productivity
improvements and realize cost reductions Ensure financially sounds
decisions to deliver financial plan for area of responsibility
Serve as key part of the change network by actively leading direct
reports through transformational business initiativesRequirements
BA/ BS Degree strongly preferred Experience successfully managing
multiple facilities and large teams (e.g. 20+ people) of service,
operations, or logistics employees preferred Passion for working
safely and demanding safe work behaviors from direct reports
Open-minded to change and capable of leading a team through
resistance Ability to effectively manage, develop and train direct
reports to support the company vision, goals and objectives
Excellent written, verbal communication, and interpersonal skills
Strong knowledge of financials, financial analysis and Profit Loss
statements Experience managing and anticipating business challenges
and changes Prior experience managing a facility/branch preferred
Ability to listen and respond to information effectively and
influence decision makers Strong sales techniques, communications,
negotiation and customer service skills Strong technical ability
and knowledge of Microsoft Office Suite, including Word, Excel,
PowerPoint and OutlookAbility to meet Company Driver Qualification
PolicyWho We ArePrimo Water North America is America's favorite
water, coffee and filtration solutions providerreaching customers
when, how and where they need water and creating customers for life
by making better-for-you beverages easy.One of North America's
largest bottled water companies, we deliver safe, great-tasting
water to homes, businesses and retail locations across the U.S. and
Canada via 12 regional brands and three national brandsAlhambra,
Canadian Springs, Crystal Rock, Crystal Springs, Deep Rock,
Hinckley Springs, Kentwood Springs, Labrador Source, Mountain
Valley Water, Mount Olympus, Nursery, Primo, Sierra Spring,
Sparkletts and Vermont Pure.In North America, we provide direct
delivery to more than 1.6 million homes and business locations, and
over 13,000 retail locations across 42 U.S. states and Canada,
covering 90% of the U.S. population and 80% of the Canadian
population. We are also proud to provide more than 22,000 water
exchange and refill locations. Please visit our website
www.water.com for more information about Primo Water North America.
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled.
Keywords: Cott Corporation, Oceanside , District Operations Manager, Executive , Oceanside, California
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