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Front Desk Manager

Company: Grand Pacific Resorts
Location: Oceanside
Posted on: March 16, 2023

Job Description:

If your answers are yes, please read on...To be successful as a Front Desk Manager, you will need to be a hard working professional who can successfully lead the front office agents in resolving guest/owner's complaints, reservation and room assignments and handle requests & inquiries. In this role, you play an integral role in ensuring that guests/owners have a positive resort experience.**Keep Reading IF:**YOU ARE A NATURAL LEADER. You have a knack for training and coaching associates to their full potential. You inspire and empower associates while working in the trenches with them on day-to-day operations. You are outspoken, have excellent judgment and make decisions independently and confidently.YOU LOVE PROVIDING GREAT CUSTOMER SERVICE. You have experience providing quality customer service in a fast paced environment. You go the extra mile to ensure that every guest/owner is welcomed with a friendly smile and that they can count on you to be a resource. You pride yourself on a job well done.YOU ARE POSITIVE AND ENJOY HELPING OTHERS. You maintain a positive disposition, even if you are busier than usual or under a tight deadline. You thrive on helping, assisting and supporting everyone around you, all the time. No task is too small for you.YOU WORK WELL IN A FAST PACED ENVIRONMENT. You have a track record of being able to greet guests face to face while maintaining a high volume of inbound calls. You are also comfortable working in a team environment and communicating well with other associates in other departments.**Essential Job Functions may include:*** Provides excellent customer service per the standards of the resort, and assists in situations, guest requests and concerns to ensure customer satisfaction.* Assisting with the delivery and execution of guest service including amenities, guest welcome letters and profile updating.* Ensures all guest billing is accurate and up to date at time of departure.* Acts as liaison with Engineering and Housekeeping teams to ensure clear communication.* Assists in the administration and management of the Front Office, including, but not limited to payroll and scheduling.* Ensures department adherence to company policies, procedures and standards* Assist in providing staff with ongoing coaching, training and development.* Coordinates hotel emergency procedures within the scope of defined plans.* Prepare reports, handles special projects and assignments as required.**Requirements*** The ideal candidate for this opportunity must be a customer service professional that communicates well, juggles multiple priorities and can lead a team in the day to day operations of a fast paced resort.* Associate's degree or equivalent from two-year college OR at least six months to one year related experience* Communicates effectively with guests/owners, other department supervisors and associates.* Strong customer service skills* Excellent communication and organizational skills* Experience interpreting reports, correspondences and documents such as safety rules, operating and maintenance instructions, and procedure manuals is preferred.* Proven record of ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.* Fluency in both written and verbal Spanish is preferred* Must be flexible to work various shifts, including weekends & holidays**Additional Job Elements:**Must be able to stand/walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.Company : Grand Pacific ResortsPosition : Front Desk ManagerStatus : Full TimeShift : First (Day), Second (Afternoon) Req # : 6928288Date Posted : February 10, 2022Location : 121 S. Pacific Street, Oceanside, US, CA, 92054 Job Category : Staff**Select Desired Location(s)**

Keywords: Grand Pacific Resorts, Oceanside , Front Desk Manager, Executive , Oceanside, California

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