Vice President of Payments (Onsite)

Company: Frontwave Credit Union
Location: Oceanside
Posted on: September 8, 2023

Job Description:

Frontwave Credit Union Vice President of Payments (Onsite) Oceanside , California Apply Now The Vice President of Payments drives strategy for the credit union's payments and card services departments. They develop strategy and assist with the operation oversight in the Card Services and Payment Services teams. The Vice President of Payments works collaboratively with the CFO and Leadership team to be strategic partner that is forward thinking while ensuring that risk is being managed while confirming quality member experience is delivered. They make sure that policies, procedures, and core processes are effectively being managed and followed within the payment departments. About Frontwave Credit Union: Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 13 branches with 120,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology. What's In It For You: Competitive pay, 401k matching, mortgage and auto discounts. 9-27 days of PTO per year (based on tenure) and 10 paid holidays. Affordable medical, dental, vision health plans, and Flexible Spending Account. Employee Assistance Program with a variety of services. Career development, training, and coaching, mentoring; tuition reimbursement up to $4,000/year. Culture of excellence and continuous improvement. We strive to be the best place you've ever worked! Essential Duties and Responsibilities: Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations and Credit Union policies and procedures. The VP provides strategic leadership for all banking and payment-related processes, including clearing and settlement systems, so as to enable the credit union's achievement of its objectives Develops budget and strategic plans for the Payment department that align with organizational goals Develop, recommend, and implement policies and programs that ensure organizational compliance Build staff capability within the division to ensure performance targets are met whilst continually maintaining employee engagement, risk, quality, regulatory and procedural standards Design and implement staffing model to ensure appropriate resource allocation, identifying the processes, workflows, and technology that drive efficiencies and effectiveness Liaise with relevant departments within the organization to improve efficiency of service delivery Design and implement staffing model to ensure appropriate resource allocation, identifying the processes, workflows, and technology that drive efficiencies and effectiveness Liaise with relevant departments within the organization to improve efficiency of service delivery Collaborate across multiple departments (information technology, digital experience, compliance, member experience and finance) to optimize digital banking services and decisions that have a direct impact on back-office operations Periodically conduct benchmarking of key performance metrics for back-office operations to articulate improvement areas and drive efficiency within the division Collaborate with the CFO, Finance, Digital Experience, Information Technology and Card Services teams in all discussions relevant to the fiduciary monitoring of electronic payment channels. Oversee strategies and processes for online banking and all digital payment vendors, credit and debit card portfolios, and ATM network. Responsible for internal and external reporting related to Card Services and Digital Services teams. Resolves the most escalated financial concerns of credit union members and/or employees with a goal of retaining membership and reducing risk. Supports Payments team in assessment, reporting, coaching, training, and improvement plan recommendations for the organization, departments, and individuals as needed. Liaisons with third-party Payment team vendors and represents the credit union at external events. Oversees all Payment Teams budgets and expenditures. Coordinates and prepares digital banking, and card services strategies for the credit union and presents to executive team. Responsible for all Payments related processes, policies, and procedures including policies and procedures for member identification and all BSA requirements. Makes recommendations to executive team for approval. Committed to building and supporting a culture that is inclusive for all. Serves as a representative of the credit union within the community and is actively visible at credit union events. Inspires, motivates, develops and mentors staff to expand their leadership and technical competencies. Directs, coaches, and hires staff. Administers performance evaluations and recommends appropriate personnel actions. Maintains a highly motivated, well-trained and cross-trained staff. Perform other duties as assigned EDUCATION and/or EXPERIENCE: Bachelor's Degree in accounting, finance, business administration, economics, computer science or any other relevant discipline required. 10+ years' experience in banking operations or payment systems in dynamic and complex organizational environment is required. Proficient understanding of strategic planning and product/service development. Salary Range: $110,747.70-$166121.55 When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: --- We see it. We own it. We get it done. --- We do things right every time. --- We are collaborators - united, cohesive and engaged --- We innovate and evolve. --- We create memorable experiences for life. --- We starts with me. ID: 2023-1685 Frontwave Service Standards: When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: --- We see it. We own it. We get it done.--- We ignite positive experiences.--- We do things right every time.--- We are collaborators - united, cohesive and engaged--- We innovate and evolve.--- We create memorable experiences for life.--- We starts with me.

Keywords: Frontwave Credit Union, Oceanside , Vice President of Payments (Onsite), Executive , Oceanside, California