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Customer Service Manager

Company: VirtualVocations
Location: Oceanside
Posted on: September 17, 2023

Job Description:

A company is looking for a Customer Service Manager for their financial aid department.
Key Responsibilities:

Lead and manage a remote team of international contractors, providing guidance and support for high-quality customer service
Develop expertise in financial aid and scholarship processes to assist students in obtaining college funding
Drive innovation within the team, improving workflows and enhancing student support


Experience managing large teams and maintaining quality while scaling
Ability to quickly adapt to changing circumstances and make data-driven decisions
Strong process development and optimization skills
Excellent communication and interpersonal skills
Prior experience in customer service or student support roles preferred

Keywords: VirtualVocations, Oceanside , Customer Service Manager, Executive , Oceanside, California

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