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Healthcare Operations Team Leader

Company: VirtualVocations
Location: Oceanside
Posted on: September 15, 2023

Job Description:

A company is looking for a Healthcare Operations Team Leader to ensure high levels of service for clients by coaching and developing customer service representatives, managing performance, and communicating client expectations.
Key Responsibilities:

Coach and develop customer service representatives to achieve team goals and meet client expectations
Monitor employee performance and manage performance through coaching, recognition, and reviews
Analyze data and develop action plans to improve team performance and achieve business goals

Required Qualifications:

AA/AS in Business Management or related field, or equivalent experience
1-3 years of customer service or call center experience, including 12 months in management
Basic knowledge of call center management systems and terminology preferred
Working knowledge of PC applications for word processing and spreadsheet
Demonstrated ability to lead, motivate, and develop work teams toward improved performance

Keywords: VirtualVocations, Oceanside , Healthcare Operations Team Leader, Healthcare , Oceanside, California

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