Healthcare Operations Team Leader
Company: VirtualVocations
Location: Oceanside
Posted on: September 15, 2023
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Job Description:
A company is looking for a Healthcare Operations Team Leader to
ensure high levels of service for clients by coaching and
developing customer service representatives, managing performance,
and communicating client expectations.
Key Responsibilities:
Coach and develop customer service representatives to achieve team
goals and meet client expectations
Monitor employee performance and manage performance through
coaching, recognition, and reviews
Analyze data and develop action plans to improve team performance
and achieve business goals
Required Qualifications:
AA/AS in Business Management or related field, or equivalent
experience
1-3 years of customer service or call center experience, including
12 months in management
Basic knowledge of call center management systems and terminology
preferred
Working knowledge of PC applications for word processing and
spreadsheet
Demonstrated ability to lead, motivate, and develop work teams
toward improved performance
Keywords: VirtualVocations, Oceanside , Healthcare Operations Team Leader, Healthcare , Oceanside, California
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