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Therapist Support Operations Manager

Company: VirtualVocations
Location: Oceanside
Posted on: September 21, 2023

Job Description:

A healthtech company is looking for a Therapist Support Operations Manager.
Key Responsibilities:

Manage a team of Tier 3 support agents and facilitate a well-functioning Therapist Support team
Analyze trends in agent quality and customer satisfaction and drive initiatives to improve therapist support functions
Partner with cross-functional teams to support initiatives and product launches

Required Qualifications:

3+ years in a people management role leading Support teams
5+ years of experience in Support roles
Customer service experience with a customer-centric mindset
Strong knowledge of CRM systems and tools that enable support teams to be successful
Experience with process mapping, performance metrics, and process optimization methodologies

Keywords: VirtualVocations, Oceanside , Therapist Support Operations Manager, Healthcare , Oceanside, California

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