Front Office-Dental Services Patient R
Company: Jwch Institute
Location: Pasadena
Posted on: April 1, 2026
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Job Description:
P osition Purpose: Under the direction of the Dental Manager,
the Front Office-Dental Services Patient Representative functions
as a Wesley Health Center ambassador by welcoming and attending to
the needs of all patients. The Front Office-Dental Services Patient
Representative will create a positive front office experience by
managing patient expectations, while demonstrating compassion and
respect. This position will function as an integrated member of the
health care team by assisting in the delivery of patient-focused
care while performing varied moderately complex administrative and
financial service support functions in a front office setting. The
OF-DPSR performs varied, moderately complex administrative and
financial service support functions. When applicable, the DPSR/OA
assists in the preparation of reimbursement bills, audits, reviews
performance with the Dental Manager and/or Clinic Administrator and
assists in planning contractual and budgetary compliance. Principal
Responsibilities: Responsible for greeting and verifying the
purpose for the patient’s visit in order to determine patient
priority. Verifies and records eligibility and registration, as
appropriate for each individual patient into the Electronic
Practice Management System. Responsible for monitoring patient wait
times and proactively communicating with patients regarding their
status during their visit. Responsible for scheduling appointments
and making sure patients receive referral documentation as needed.
Responsible for telephone management and ensuring that all calls
are answered courteously, promptly and any issues resolved as
expected. Ensure clients receive reminder calls promptly to
preserve high levels of retention. Responsible for communicating
with the patient care team, which can include but is not limited to
the medical assistants, providers and other team members to ensure
that the patient experiences a seamless transition between
hand-offs and to ensure all patient needs are met. Maintains modern
office practices, procedures and organization, as assigned.
Performs Financial Screenings for Dental Sliding Fee and possible
enrollment into County or Government programs. Responsible for
reviewing and preparing necessary patient paperwork such as
registration forms and consents in advance of the visit.
Responsible for collection of patient co-pays and payments, as well
as daily reconciliation of their collections and enters all
transactions on EPM. Gives all payments to Clinic Administrator at
the end of each day. Understands the Dental Broken Appointment
Policy and can explain to the patient and enforces the policy with
patients who NO SHOW or cancel without notice on a frequent basis.
Closes Front Office-related Open Encounters on a weekly basis and
communicates it to the appropriate Biller Ensures accurate
recordkeeping and computer systems; business accounting and
bookkeeping. Responsible for the collection of patient co-pays and
payments, as well as the daily reconciliation of their collections.
Responsible for monitoring waiting rooms and ensures that waiting
areas are kept clean. Provides reports and correspondence using
basic business math skills, correct English usage, grammar,
spelling and punctuation. Continuously analyzes a variety of
administrative and/or technical problems and makes effective
recommendations. Prepares accurate financial and statistical
documents, reports, and correspondence. Maintains a cooperative
working relationship with the public, staff, and management. Works
independently and has the ability to organize, prioritize and
coordinate work assignments. Adhere to all organizational safety
policies, procedures, and regulatory requirements to ensure a safe
environment for patients, staff, and visitors. Participate in
required safety and compliance trainings and apply learned
practices in daily work activities. Identify, report, and help
mitigate unsafe conditions, incidents, or hazards in the workplace.
Use equipment, tools, and supplies safely and responsibly in
accordance with organizational and regulatory standards. Maintain
awareness of infection control, occupational health, and emergency
preparedness procedures appropriate to the role. Other duties as
assigned. Requirements: Experience with working with NextGen and/or
Dentrix. High School diploma or GED certificate required. One year
of experience performing financial support duties. Knowledge of
Ryan White Funding for Oral Health Services Current California
Driver’s License and ability to drive to and from clinic sites
Prior Dental Billing experience. Communicates effectively both
orally and in writing. Ability to work with persons from a wide
diversity of social, ethnic and economic background. Ability to
work creatively with other health care professionals from a variety
of disciplines to achieve maximal results for the clinic’s patient,
from a system of integrated primary health care. Ability to
multitask and prioritize assignments and responsibilities to ensure
compliance with established deadlines and protocols. Preferred:
Experience working in a dental front office area or front desk.
Bilingual proficiency in English and Spanish. Two years’ experience
working as a Dental Assistant. *All JWCH, Wesley Health Centers
workforce members are recommended to be fully vaccinated against
COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in
taking care of those who take care of others. If you work 30 hours
per week, you’ll enjoy competitive pay and a robust benefits
package that includes: Medical, Dental, Vision Monthly
employer-sponsored allowance for assistance with health premiums.
Funded Health Savings Account (up to deductible) to assist with
carrier-approved medical expenses. Paid time off (vacation, sick
leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing
plan. Mileage reimbursement. Short- and long-term disability plans
(LTD/STD). Life insurance policy & AD&D, and more! Become part
of a team where your work matters. Apply today and help us change
lives, one patient at a time. JWCH Institute, Inc Wesley Health
Centers is an Equal Opportunity and Fair Chance Employer.
Keywords: Jwch Institute, Oceanside , Front Office-Dental Services Patient R, Healthcare , Pasadena, California
