Customer Service Lead
Company: Aerotek
Location: Oceanside
Posted on: February 14, 2021
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Job Description:
Description:This role will focus on direct communication with
customers and vendors, project scheduling, and coordination across
departments to foster optimized interaction with our customers. In
addition, the lead will streamline the request management process
within the assigned team.Assists team members in the organization
and management of all customer and vendor inquiriesCommunicates
directly with customers and vendors via phone or emailAssesses and
responds promptly to customer inquiries and escalations, with the
ability to properly triage requests based on urgencyObtains and
evaluates all relevant information to effectively address customer
service inquiries, comments, or complaintsHandles and resolves
customer complaints quickly and professionally, and follows up to
ensure that complaints were resolved to the customer's
satisfactionSchedules and monitors the completion of customer
projects with assigned and existing vendorsEscalates any projects
on the executive weekly reports that need crew assignments to
corresponding field managers and Strategic Account
ManagersOrganizes workflow to meet or exceed customer
timeframesAdditional Skills & Qualifications:Facilities Maintenance
industry experience is a plus Demonstrates excellent interpersonal,
listening, and conflict management skills Possesses adaptability,
resourcefulness, ability to navigate varying requests, and stress
toleranceMUST HAVE strong Microsoft Excel skills About Aerotek:We
know that a company's success starts with its employees. We also
know that an individual's success starts with the right career
opportunity. As a Best of Staffing Client and Talent leader,
Aerotek's people-focused approach yields competitive advantage for
our clients and rewarding careers for our contract employees. Since
1983, Aerotek has grown to become a leader in recruiting and
staffing services. With more than 250 non-franchised offices,
Aerotek's 8,000 internal employees serve more than 300,000 contract
employees and 18,000 clients every year. Aerotek is an Allegis
Group company, the global leader in talent solutions. Learn more at
Aerotek.com.The company is an equal opportunity employer and will
consider all applications without regards to race, sex, age, color,
religion, national origin, veteran status, disability, sexual
orientation, gender identity, genetic information or any
characteristic protected by law.
Keywords: Aerotek, Oceanside , Customer Service Lead, Hospitality & Tourism , Oceanside, California
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