OceansideRecruiter Since 2001
the smart solution for Oceanside jobs

Associate Team Leader

Company: H&R Block
Location: Oceanside
Posted on: April 4, 2021

Job Description:

What you'll do...

Joining us as an Associate Team Leader, you'll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office.

Helping others is what we do best at H&R Block, which means you'll get to see the impact of your work firsthand. You won't prepare taxes in this role, so prior tax preparation experience is not required. You will be a vital part of the team to deliver on our purposeto provide help and inspire confidence in our clients and communities everywhere.

You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

Day to day, you'll

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    About H&R Block...

    We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

    We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

    It would be even better if you also had...

    • Experience supervising or managing people
    • History of delivering outstanding customer experiences
      Bilingual candidates strongly encouraged to apply!

      What you'll bring to the team...

      • Prior experience working in customer service or similar role
      • Strong organizational skills and ability to plan and manage day-to-day office operations
      • Customer-centric mindset and strong communication skills
      • Computer proficient with the ability to use MS Office
      • Demonstrated ability to work independently with minimal supervision
      • Passionate, determined, resilient under stress and a will to win attitude
      • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
      • High school diploma / equivalent or higher

Keywords: H&R Block, Oceanside , Associate Team Leader, Hospitality & Tourism , Oceanside, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Assistant Store Manager, Operations
Description: You are our merchandising visionary-and the leader of our back-of-house operations. Under the direction of the Store Manager and in partnership with the Assistant Store Manager, Visual, you lead the merchandising (more...)
Company: Crate & Barrel
Location: San Diego
Posted on: 04/14/2021

Receptionist
Description: What you'll do... br br Joining H R Block as a seasonal Receptionist means you'll relentlessly focus on how to wow clients now, and in the future. You'll need the ability to work a flexible schedule (more...)
Company: H&R Block
Location: Carlsbad
Posted on: 04/14/2021

Cashier
Description: Cashier 388213793 Lakeside, California, US, 92040 Position Purpose: Cashiers play a critical customer service role by providing customers with fast, friendly,
Company: The Home Depot
Location: Lakeside
Posted on: 04/14/2021


Delivery Driver / Courier - Start Delivering Today
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Imperial Beach
Posted on: 04/14/2021

Delivery Driver - No Experience Needed - Start Delivering Today
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Carlsbad
Posted on: 04/14/2021

25N Nodal Network Systems Operator-Maintainer
Description: As a Nodal Network Systems Operator-Maintainer for the Army National Guard, you can expand your technological skillset while serving your Nation at the same time The Guard relies on many complex systems (more...)
Company: Army National Guard
Location: San Diego
Posted on: 04/14/2021

Customer Service Representative
Description: The ideal candidate loves talking to people and proactively solving issues. The roles are open because the company is growing like
Company: Collabrie
Location: San Diego
Posted on: 04/14/2021

Earn Big & Keep 100% of Your Tips - Grubhub Delivery Driver!
Description: Grubhub Delivery PartnerApply to be a delivery partner with Grubhub and work on your own time Grubhub needs delivery partners like you Are you looking for a flexible way to earn extra cash Deliver (more...)
Company: GrubHub
Location: Lakeside
Posted on: 04/14/2021

Veterans Preferred - Housekeeping Supervisor
Description: Military Veterans are Encouraged to Apply. The Housekeeping
Company: Hyatt
Location: San Diego
Posted on: 04/14/2021

Customer Engagement Manager
Description: We're here for the makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world Deliver a customer centric shopping experience by (more...)
Company: The Michael's Companies
Location: San Diego
Posted on: 04/14/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Oceanside RSS job feeds