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Retail Lead

Company: Communal
Location: Oceanside
Posted on: July 31, 2022

Job Description:

Job Description Who We Are: Communal is a creative-minded cafe & shop with multiple locations based in Southern California. With an emphasis on caring for the local community, Communal offers a full craft coffee and drink menu, seasonal food offerings, creatively-designed spaces, fresh flowers and curated goods. We strive for excellence in everything we do. It---s a privilege to serve a well made cup of coffee, curate a collection of goods, or create a bouquet that will brighten someone---s day. We are creative-minded people who seek what---s current and innovative. We believe this creative lens forms an inspiring space that ultimately empowers our customers to pursue their own creative ideas. We want every interaction with our customers to be kind, genuine, and inclusive. Creating experiences of connection is at the core of what we do. We practice hospitality to make people feel welcome. Together, we form a community that cares. The Opportunity: The Retail Lead position at Communal is an exemplary team member who supports the shop by increasing merchandise sales, assisting with daily business operations, and ensuring the shop aesthetic is maintained. The Retail Lead demonstrates and promotes Communal culture, values and mission. This position is responsible for maintaining adequate stock of product, engaging with Communal customers, and maintaining a positive work environment . The goal of this position is to build on retail profitability over time and offer a memorable, valuable experience for all guests. Maintain a positive, patient demeanor with fellow employees and customers with grace. Maintain excellent attendance, punctuality, dress code requirements, health and safety standards. Remain calm and collected when responding to stress or challenges. Cultivate a problem-solving mindset among the team using critical thinking skills and preventative measures. Model standards of excellence in customer service through direct interaction, guest checkout and in the event of a customer complaint or concern. Support management team in retail associate hiring and training, including participating in interviews and shadow shifts as needed. Coach, mentor and coordinate team members in an effective way to meet shop goals and provide excellent customer service. Stock and straighten floor merchandise multiple times daily and ensure each placement reflects the aesthetic of Communal. Place new and recurring product orders as directed by management team, receive and stock new products, and assist with quarterly inventory. Create and secure positive relations with vendors. Monitor store performance of daily sales, returns and damaged products to maximize profitability and minimize shrink. Update website with current inventory and receive/ship online orders. Work with the social media and marketing team on promoting products. Utilize daily, weekly, monthly task lists to ensure cleanliness of retail and floral areas. Why you---re right for this job: You are a natural leader that consistently sets a positive example You are self-motivated, energetic, flexible and professional You are approachable, have excellent verbal and written communication skills and respond well to feedback You have a logical and methodological approach to problem solving You practice good judgment in all situations You are capable of leading without being demanding and are supportive without being overbearing You are organized, a quick learner and retain information easily You are detail oriented with high quality standards Requirements: 1 year minimum retail experience (strongly preferred). A proven ability to handle fast paced environments while keeping an eye on excellence. A Flexible Schedule including early mornings, evenings, weekends, and/or holidays. Position Details: This is a full-time, hourly non-exempt position. The pay for this position ranges between $17-19 per hour depending on experience and share of tip pool. Benefits include 40 hours sick time, free drinks, discounts, simple IRA for eligible employees after one year. Candidates must be located in (or willing to relocate to) Oceanside. Powered by JazzHR wWA3nEzP76

Keywords: Communal, Oceanside , Retail Lead, Hospitality & Tourism , Oceanside, California

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