WIC Customer Service Administrator- Bilingual Spanish/English
Company: American Red Cross
Location: Oceanside
Posted on: January 26, 2023
Job Description:
Please use Google Chrome or Mozilla Firefox when accessing
Candidate Home.By joining the American Red Cross you will touch
millions of lives every year and experience the greatness of the
human spirit at its best. Are you ready to be part of the world's
largest humanitarian network?**** As a condition of employment with
American Red Cross, you are required to provide proof that you are
fully vaccinated for COVID 19 or qualify for an exemption, except
in states where it is prohibited by law. Accordingly, employment is
conditioned on providing proof of vaccination or having an approved
exemption prior to starting employment **** Join us-Where your
Career is a Force for Good!Job Description:The American Red Cross
is currently seeking a Customer Service Administrator (CSA) for
Oceanside, CA. This is a full time, hourly position and you must be
willing to work flexible hours as needed. Location: OCEANSIDE,
CA
The Customer Service Administrator (CSA) is an essential function
of daily office flow providing excellent external and internal
customer service. Reporting to the Customer Service Manager, this
position manages front desk services at a WIC office and supports
overall ARC WIC agency goals working with a team of CSAs. This
position will act as a point of reference for participant needs as
well as supporting office staff for administrative tasks, basic
technology needs, and troubleshooting. This role also interprets
WIC services to the community and provides translation support as
needed. Must be available to perform job duties at all American Red
Cross WIC locations with prior notice.Pay Rate: Starting at $16.
per hour, plus 2 months of paid training.ResponsibilitiesActs as
customer service liaison for assigned office (35%)
- Manages front desk tasks including data collection/screening of
participants, verifying eligibility, issuing WIC cards and required
forms, restocking supplies, and other administrative tasks as
directed.
- Maintains organized work flow to ensure courteous and timely
service.
- Completes scheduling tasks.
- Acts as a resource for basic technology troubleshooting and
aides staff in escalating technology issues as necessary.
- Reports office challenges and best practices to manager for
continuity of agency customer service.Supports agency customer
service needs (50%)
- Maintains working knowledge of phone system and participant
experience on agency phone line.
- Answers incoming calls, refers participants to appropriate
contacts, maintains accurate, up-to-date participant contact
information for WIC families.
- Acts as first point of contact for enrollment inquiries via
call, text, and e-mail. Screens new applicants, schedules new
enrollment appointments, and explains enrollment process. Completes
referral lists for new enrollment requests in a timely manner.
- Reschedule appointments via two-way texting system and send
automated text messages as needed.
- Follows up on e-mail inquiries from participants through our
Contact Us form.
- Aides participants in use and basic troubleshooting of CA WIC
app, WIC online education portal, and ARC WIC website.Interprets
WIC services to the community (10%)
- Provides accurate interpretation of WIC policies and
procedures.
- Participates in outreach activities as needed.
- Assists with translation services.
- Meets required breastfeeding competencies.Carries out any
additional assignments required to fulfill the mission of the
American Red Cross and WIC (5%)
- Complies with all fiscal and operational requirements
prescribed by the American Red Cross and the State WIC Branch,
including those outlined in Red Cross employee handbook.
- Contributes to agency's caseload, breastfeeding promotion and
support, and other department goals.
- Implements changes as determined by audits in a positive and
professional manner.
- Trained in Disaster Response in accordance with skill
set.QualificationsBilingual Spanish/English speaking Education:
High School or equivalent. Experience: Must have the ability to
work well in a fast-paced environment and to work with a
multi-cultural staff and participant population. Minimum 6 months
customer service experience. Well-experienced with computer
software and knowledge of technology troubleshooting required.
Previous WIC participant preferred.Skills and Abilities: Ability to
become proficient with MS Office software, including Word, Excel,
PowerPoint and Outlook. Strong interpersonal, verbal and written
communications skills. Responds promptly to customer needs. Listens
and gets clarifications. Follows policies and procedures. Completes
administrative tasks correctly and on time. Uses time efficiently.
Demonstrates accuracy and thoroughness. Works with integrity and
ethically. Maintains confidentiality. Bilingual required. Spanish
or Arabic preferred.Travel: May be required to travel within San
Diego County.Essential Functions/Physical RequirementsWork Schedule
and Location: Normal hours are 8 a.m. - 5 p.m. (may vary) including
some Saturdays and evenings; flexible schedule as approved by
supervisor. Depending on need, may be asked to work at various Red
Cross WIC locations in San Diego County. Depending on work
assignment, may require ordinary ambulatory skills sufficient to
visit other locations; or the ability to stand, walk and manipulate
(lift, carry, move) light to medium weights up to 20 pounds.
Requires good hand-eye coordination, arm, hand and finger
dexterity, including ability to grasp, and visual acuity to use a
keyboard, operate equipment and read technical information. Overall
mobility is essential including sitting for long periods of time,
driving a vehicle and working under challenging conditions.Work
Conditions: Work is performed indoors with some potential for
exposure to safety and health hazards related to emergency services
relief work. May travel and participate in meetings and conferences
throughout chapter jurisdiction, state and Red Cross system.
Because the Red Cross is a disaster response organization, staff
may be asked to be on 24-hour call during period of major
disaster.The above statements are intended to describe the general
nature and level of work being performed. They are not intended to
be an exhaustive list of all responsibilities and duties
required.Compensation: The compensation range for this position is
(CA): $16.00/hr. - $16.78/hr. Note that American Red Cross salaries
are aligned to the specific geographic location in which the work
is primarily performed. Other factors that may be used to determine
your actual salary may include your specific skills, how many years
of experience you have and comparison to other employees already in
this role.Apply now! Joining our team will provide you with the
opportunity to make a difference every day.The American Red Cross
is an Equal Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to sex, gender identity, sexual orientation, race, color, religion,
national origin, disability, protected veteran status, age, or any
other characteristic protected by law.
Interested in Volunteering?Life's emergencies don't stop, and
neither do American Red Cross volunteers, who represent more than
90 percent of our workforce to help prevent and alleviate human
suffering. You can make a difference by volunteering in a position
that appeals to you and allows you to use your unique skills and
talents. The Red Cross relies on generous volunteers who give their
time and talent to help fulfill our lifesaving mission.Visit
redcross.org/volunteertoday to learn more, including our
most-needed volunteer positions.To view the EEOC Summary of Rights,
click here: Summary of Rights
Keywords: American Red Cross, Oceanside , WIC Customer Service Administrator- Bilingual Spanish/English, Hospitality & Tourism , Oceanside, California
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