Shift Supervisor
Company: Soapy Joes Group Inc
Location: Oceanside
Posted on: March 19, 2023
Job Description:
Description:All Soapy Joe's employees are expected to act
responsibly, guided by our mission, vision and core values at all
times to represent the Soapy Joe's brand promise to employees and
customers.MISSION: We're driven to clean cars, protect the
environment and shine in our communities.*VISION:* A Soapy Joe's
air freshener in every windshield in San DiegoVALUES:
- BUILD COMMUNITY: We love our neighbors and create an atmosphere
where everyone is welcome.
- LEAD WITH HEART: We create trust and respect through listening,
positive words and actions.
- CREATE FANS: We impress customers with a great experience
defined by positivity and helpfulness.
- DO THE RIGHT THING: We operate with honesty and integrity -
even when no one's looking.
- BE PROUD: We're proud of our quality services and clean sites,
but most of all, we're proud of our team.
- HAVE FUN: We believe creative solutions and genuine connections
happen when you're having fun.
- KEEP LEARNING: We take learning as seriously as we take having
fun, which means we do it all the time!POSITION OBJECTIVES
- Provide leadership and influence to improve organizational
performance.
- Engage personnel to promote safety, operational improvement,
and drive performance.
- Maximize profits by achieving forecasts and ensuring customer
satisfaction on days and shifts managed.
- Serve as a coach and mentor for 11 to 15 customer service
attendants and representatives.
- Ensure facility is following the company's policies,
procedures, and corporate compliance program, as well as with
federal, state, and local regulations.
- Provides regular reports to the Site Manager and District
Manager as required.
- Maintains Soapy Joe's positive reputation within the internal
organization and external stakeholders.
- Responsible for all aspects of facility management. Reporting
issues regarding facility to the proper party, and make sure all
necessary repairs, adjustments and/or general issues are ad-dressed
and resolved.
- Help maintain budgeted standards for chemicals, utilities, and
equipment repair and re-placement.
- Help increase car counts.
- Reduce down time on days and shifts managed.
- Fulfill all responsibilities as a supervisory employee.
Notifying HR and Site Manager immediately when there are employee
concerns including but not limited to leave of absence, worker
compensation, wage and hour, working off the clock, disability
accommodations, workplace harassment or other employee relations
matters.
- Assist in decreasing errors in vehicle cleaning and dames to
vehicles.KEY RESPONSIBILITIESIncreasing Memberships: The team
member must understand and exhibit the value of memberships to the
customer through product knowledge and through an ability to
communicate the VALUE of membership.Increasing Member and Customer
Satisfaction: The team member must be "show-ready" at all times
through perfect uniform standards as well as have a proven ability
to provide the WOW in service and experience to our members through
an engaging and welcoming demeanor.Increase processing speed at the
XPT's: The Soapy Joe's team member must increase process efficiency
through DRB knowledge and expedited service.The SS will work with
the other team members to help support processing cars through the
queue.Develop Skills: The team member will be required to complete
the certification called "Basic Training with an Understanding of
Advance Training" upon hire.The team member will be asked to
participate in creating and implementing best practices that may be
used throughout the entire company as it pertains to service and
sales.Handle additional duties as
assigned.Requirements:REQUIREMENTS: DEGREEHigh School Diploma or
equivalentREQUIREMENTS: PHYSICAL
- Required to be physically capable of executing all essential
functions to perform the job with or without accommodation: >
80% of the time the employee in this role will be in physically
demanding conditions (sun, rain, wind, heat, confined spaces, high
volumes of traffic and high-volume noise and sound).
- Willingness to work a flexible schedule, nights and
weekends.
- A positive attitude and ability to be a friendly,
team-player
- Attend and perform well at any training programs assigned.
- Able to move about to access a variety of tools and office
equipment
- Able to consistently operate a computer or other electronic
device
- Able to ascend or descend a ladder, crouch or crawl
- Ability to lift up to 50 lbs., lift overhead, twist and turn
body when appropriate
- Must be able to communicate clearly through both verbal and
written formPay Range: $18.80 per hourJob Type: Full-timePay:
$18.80 per hour
Keywords: Soapy Joes Group Inc, Oceanside , Shift Supervisor, Hospitality & Tourism , Oceanside, California
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