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Technical Document Specialist

Company: JELD-WEN, Inc.
Location: Oceanside
Posted on: February 23, 2021

Job Description:

Our Company

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world's largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminium windows and related products for use in the new construction and repair and remodelling of residential homes and non-residential buildings.
Our products and services afford us the opportunity to enter peoples' workplaces, homes and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

We act with integrity, invest in people, inspire through innovation, deliver on our promises and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

Summary

The Senior Technical Services position has overall responsibility for development of a high-quality technical document portfolio primarily for post-sale support of LaCantina products. This position is responsible for the research, content development, editing and visual content of window and door product documentation. Typical technical documents include but are not limited to installation instructions, product guides, service supplements, and other customer and consumer product education materials. The Technical Specialist may also lead various special projects as assigned. This person will be an integral part of the Product Develop Department in support of process improvement in support of documentation, and company document controls. This position reports to the Technical Service Manager in the Product Development Department.

Associate Employees To This Position

  • Technical Services Specialists Person 1
  • Technical Services Specialists Person 2

    Essential Duties And Responsibilities
      • This position requires little training and supervision by Technical Services Manager.
      • Maintain all Quality Management System (QMS) documents, changes, revisions, and document change requests.
      • Initial point of contact for all incoming communications from Customer Service, Quality, Manufacturing and Sales.
      • Control, track, archive, retrieve, store and reproduce documentation and records in support of compliance inspections and internal audits.
      • Coordinate content provided by other groups, validate this information, and develop appropriate documentation to meet the needs of the intended audience.
        • Manage and facilitates cross-functional team communications in regards requests for new documents, revisions, cancellations and issues related.
        • Meets challenges with resourcefulness; generates suggestions for improving work.
          • Provide technical assistance for all product development projects by generating, editing and reviewing work instructions, associated drawings, pictures and illustrations for various processes and applications.
          • Quality check work and assist with training Technical Services Specialist 1 and 2.
          • Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
          • Timely distribution of latest revision level documentation to all appropriate users.
          • Prepare, check, release, and track both electronic and physical change order packets and documentation.
          • Write, produce, check, edit & release of SOP'S, Work Instructions and reports.
          • Support engineering personnel on as needed basis.
          • Must be able to read and understand technical drawings to m eet productivity standards and completes work in timely manner .
            • Document current and new processes as well as being involved with expediting document requests by various groups.
            • Product Data Management (PDM)/Product Data Library (PDL) vaulting system.
            • Other Duties may be assigned in support of department or company goals.

              JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

              Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services

Keywords: JELD-WEN, Inc., Oceanside , Technical Document Specialist, IT / Software / Systems , Oceanside, California

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