Genesys Contact Center Technology Engineer
Company: VirtualVocations
Location: Oceanside
Posted on: September 21, 2023
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Job Description:
A company is looking for a Genesys Contact Center Technology
Engineer.
Key Responsibilities:
Implement, troubleshoot, and deliver Contact Center as a Service
(CCaaS) solutions
Build and maintain the contact center platform, including voice,
chat, and SMS
Design and implement integrations with Salesforce
Required Qualifications:
Proven experience implementing and engineering enterprise-level
Contact Center as a Service (CCaaS) platform (Genesys Cloud)
Experience building and troubleshooting workflows for inbound
voice, webchat, SMS, and social media
Functional knowledge of contact center historical and real-time
reporting and monitoring tools
Experience with custom integrations and applications using
vendor-provided APIs
Experience with SIP, SIPREC, and WebRTC
Keywords: VirtualVocations, Oceanside , Genesys Contact Center Technology Engineer, IT / Software / Systems , Oceanside, California
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Click
here to apply!
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