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Genesys Contact Center Technology Engineer

Company: VirtualVocations
Location: Oceanside
Posted on: September 21, 2023

Job Description:

A company is looking for a Genesys Contact Center Technology Engineer.
Key Responsibilities:

Implement, troubleshoot, and deliver Contact Center as a Service (CCaaS) solutions
Build and maintain the contact center platform, including voice, chat, and SMS
Design and implement integrations with Salesforce

Required Qualifications:

Proven experience implementing and engineering enterprise-level Contact Center as a Service (CCaaS) platform (Genesys Cloud)
Experience building and troubleshooting workflows for inbound voice, webchat, SMS, and social media
Functional knowledge of contact center historical and real-time reporting and monitoring tools
Experience with custom integrations and applications using vendor-provided APIs
Experience with SIP, SIPREC, and WebRTC

Keywords: VirtualVocations, Oceanside , Genesys Contact Center Technology Engineer, IT / Software / Systems , Oceanside, California

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