Entry Level Customer Service Representative
Location: Pomona
Posted on: June 23, 2025
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Job Description:
Are you eager to dive into the dynamic world of
telecommunications? Join Elite Direct Management in Pomona as an
Entry Level Customer Service Representative! Elite Direct
Management , the architect of market momentum for telecom giants,
meticulously orchestrates sales and marketing campaigns that propel
Frontier's expansion. We are seeking an empathetic, coachable Entry
Level Customer Service Representative to join our esteemed Frontier
campaign in Pomona. This role equips ambitious individuals with
training and mentorship to excel in customer service and client
retention in a growth-focused environment. As an Entry Level
Customer Service Representative, you'll immerse yourself in
Frontier's customer support operations, gaining hands-on training
in everything from high-speed internet, cutting-edge TV, and
reliable voice services to refining your problem-solving and
customer communication expertise. This experience will set you up
for long-term success in customer engagement and retention. Key
Responsibilities of the Entry Level Customer Service Re
presentative Engage proactively with customers in retail
environments and local events, fostering a welcoming atmosphere and
assisting with inquiries. Undergo comprehensive training on
Frontier’s fiber internet, TV, and voice solutions, developing
expertise in telecommunications products. Provide clear and
detailed assistance, addressing inquiries on Frontier services,
promotions, billing, and basic technical support. Assess customer
needs, identifying opportunities to recommend tailored Frontier
services that best suit their requirements. Troubleshoot Frontier
devices and services, patiently guiding customers through steps to
resolve common technical issues. Facilitate account management,
assisting with service upgrades, payments, and changes to ensure a
seamless customer experience. Apply effective engagement
strategies, building strong customer relationships through trust
and meaningful interactions. Keep accurate records of customer
interactions, service concerns, and resolutions in the CRM system
for efficient follow-ups Collaborate with sales teams, contributing
to a dynamic, customer-focused, and results-driven work
environment. Participate in ongoing training, refining product
knowledge, customer service skills, and staying informed about
Frontier offerings.
Keywords: , Oceanside , Entry Level Customer Service Representative, IT / Software / Systems , Pomona, California
