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ENTERPRISE SCHEDULING REGISTRAR (IDS CALL CENTER ANCILLARY): FULL-TIME, VARIED SHIFTS

Company: PIH Health
Location: Rowland Heights
Posted on: July 10, 2020

Job Description:

We're a nonprofit, regional healthcare network with two hospitals, numerous outpatient medical offices, a multi-specialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer and emergency services. Our leadership is dedicated to putting patients first-a cornerstone of our mission, vision and values-as we deliver top-quality healthcare.From our extensive facilities in Whittier, California and Downey, California, PIH Health serves more than two million residents in Los Angeles and Orange Counties and throughout the San Gabriel Valley.Under the direction of IDS Call Center Management, the Enterprise Scheduling Registrar performs all tasks related to patient scheduling and pre-registration in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met.-- Works closely with management to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility.Required SkillsCritical thinking and problem solving skills to identify and resolve problems in a timely mannerDemonstrated ability to communicate effectively and tactfullyKnowledge of customer service principles and practicesAttention to detail, actively listens and always follows appropriate channels of communicationExcellent organizational skills, strong interpersonal skillsUses time efficiently, able to deal with frequent change or unexpected eventsMust be able to handle multiple tasks with interruptionPleasant voice; ability to diffuse escalating situations and engage management when appropriateGood English spelling, reading and comprehension skillsKnowledge and ability to perform tasks with Microsoft Office softwareBilingual skils in English/Spanish or English/Chinese is--preferredRequired ExperienceRequired:--Must have a high school diploma or G.E.D.Must have a minimum of one (1) year customer service experienceAbility to maintain composure and balance multiple priorities in a fast-paced environment------Preferred:--Telephone experience with excellent telephone etiquetteKnowledge of insurance/authorization process and basic medical terminologyMedical AssistantWork experience in a Call Center setting is highly preferred----Beyond the benefits that come with working for the area's leading community healthcare provider - one that also recognizes the need to ensure patient safety and comfort - you'll enjoy an extremely competitive compensation and benefits package.-- We are an equal opportunity employer and seek diversity in our workforce.---- EOE M/F/D/V

Keywords: PIH Health, Oceanside , ENTERPRISE SCHEDULING REGISTRAR (IDS CALL CENTER ANCILLARY): FULL-TIME, VARIED SHIFTS, Other , Rowland Heights, California

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