INFOSYS CUSTOMER SUPPORT COORD
Company: Tri-City Medical Center
Posted on: May 3, 2021
Healthcare District has been serving the North County region for
almost 60 years and remains committed to providing high quality
healthcare and community services for every individual we encounter
regardless of race, color, ethnicity, gender, sexual orientation,
disability or socioeconomic status.
Our mission is to
advance the health and wellness of the community we serve. In order
to achieve our mission, we see, hear and listen to our front line
healthcare workers, employees, medical staff and all community
stakeholders in order to understand and meet our community’s
department office management functions are performed accurately and
completely. Responds to straightforward Service Desk calls and work
orders in a timely manner, and routes complex Service Desk calls or
work orders to appropriate technical staff. Assures that
communications with customers concerning work orders, problem
reports, emergency requests and computer operations are clear,
concise, complete and accurate.
characteristics reflect the most important duties, responsibilities
and competencies considered necessary to perform the essential
functions of the job in a fully competent manner. They should not
be considered as a detailed description of all the work
requirements of the position. The characteristics of the position
and standards of performance may be changed by TCMC with or without
prior notice based on the needs of the organization.
- Maintains a safe,
clean working environment, including unit based safety and
infection control requirements.
departmental administrative support for functions such as
coordinating and organizing meetings, maintaining departmental
appointment schedules, desktop publishing, supply ordering,
accounting report production, account reconciliation, and
maintaining key departmental files.
- Using word
processing, database and spreadsheet expertise, completes special
projects as needed.
collaboratively with other Customer Support team members to deliver
excellent customer service in solving Client systems problems
expeditiously. Responds to straightforward Service Desk calls and
work orders in a timely manner, and routes complex Service Desk
calls or work orders to appropriate technical staff. Follows up
with customers to assure that service meets expectations, and
documents problems and solutions.
- Conducts customer
surveys to assure that the Customer Support is providing excellent
customer service in response to work orders, problem reports, and
emergency requests. Provides regular reports to the Supervisor,
- Participates in
creating an effective multidisciplinary approach to meeting
Information Technology challenges.
- Participates in
the development and implementation of process improvement projects,
ensuring the continued delivery of quality products and
additional duties to assist the organization in maximizing the use
of its resources.
years of increasingly responsible experience as an administrative
assistant, or an equivalent combination of education and
demonstrable expertise in using MS Word, MS Excel, and other MS
Office products, and excellent interpersonal skills and the ability
to interact with diverse groups of people, required.
- Associates degree,
Each new hire
candidate who is offered employment must pass a physical
evaluation, urine drug screen and pre-employment background checks
before starting work.
TCHD is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, religion, color, national origin, sex
(including pregnancy, sexual orientation, or gender
identity/expression), age, marital status, status as a protected
veteran, among other things, or status as a qualified individual
with a disability.
Keywords: Tri-City Medical Center, Oceanside , INFOSYS CUSTOMER SUPPORT COORD, Other , Oceanside, California
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