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INFOSYS CUSTOMER SUPPORT COORD

Company: Tri-City Medical Center
Location: Oceanside
Posted on: May 3, 2021

Job Description:

US-CA-Oceanside

Tri-City Healthcare District has been serving the North County region for almost 60 years and remains committed to providing high quality healthcare and community services for every individual we encounter regardless of race, color, ethnicity, gender, sexual orientation, disability or socioeconomic status.

 

Our mission is to advance the health and wellness of the community we serve. In order to achieve our mission, we see, hear and listen to our front line healthcare workers, employees, medical staff and all community stakeholders in order to understand and meet our community’s needs.

 

Position Summary:

Assures that department office management functions are performed accurately and completely. Responds to straightforward Service Desk calls and work orders in a timely manner, and routes complex Service Desk calls or work orders to appropriate technical staff. Assures that communications with customers concerning work orders, problem reports, emergency requests and computer operations are clear, concise, complete and accurate.

 

Major Position Responsibilities:

 The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.

  • Maintains a safe, clean working environment, including unit based safety and infection control requirements.
  • Provides departmental administrative support for functions such as coordinating and organizing meetings, maintaining departmental appointment schedules, desktop publishing, supply ordering, accounting report production, account reconciliation, and maintaining key departmental files.
  • Using word processing, database and spreadsheet expertise, completes special projects as needed.
  • Works collaboratively with other Customer Support team members to deliver excellent customer service in solving Client systems problems expeditiously. Responds to straightforward Service Desk calls and work orders in a timely manner, and routes complex Service Desk calls or work orders to appropriate technical staff. Follows up with customers to assure that service meets expectations, and documents problems and solutions.
  • Conducts customer surveys to assure that the Customer Support is providing excellent customer service in response to work orders, problem reports, and emergency requests. Provides regular reports to the Supervisor, Customer Support.  
  • Participates in creating an effective multidisciplinary approach to meeting Information Technology challenges.
  • Participates in the development and implementation of process improvement projects, ensuring the continued delivery of quality products and services.
  • Performs additional duties to assist the organization in maximizing the use of its resources.

Qualifications:

  • 3 years of increasingly responsible experience as an administrative assistant, or an equivalent combination of education and experience, required.
  • Proven, demonstrable expertise in using MS Word, MS Excel, and other MS Office products, and excellent interpersonal skills and the ability to interact with diverse groups of people, required.

Education: 

  • Associates degree, required.

 

Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.

 

TCHD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Keywords: Tri-City Medical Center, Oceanside , INFOSYS CUSTOMER SUPPORT COORD, Other , Oceanside, California

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