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Account Executive

Company: Springhill Suites Oceanside
Location: Oceanside
Posted on: January 15, 2022

Job Description:

Why us?

SpringHill Suites by Marriot is located in downtown Oceanside. Honoring fun, hip and community, we have a keen attention to detail and pride ourselves on being unrivaled hosts to guests from all reaches.

Job Overview

Solicit, capture, plan and coordinate GROUPS AND MEETINGS specifically from the SMERF Segment, this includes social and catering only functions, while maximizing the banquet space and hotel's seasonality to meet and exceed group and catering revenue goals. Delphi FDC and Fosse experience preferred.

Responsibilities


-Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.
-Must have own reliable transportation and possess a valid state driver's license in order to make sales calls.
-Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed group sales and catering goals.
-Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals.
-Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc.
-Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel and resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.
-Prepare status and period end reports.
-Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.
-Professional and positive communication to both guests and fellow associates.

New Account Development:

-Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business. Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels. Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts. Continually targets and prospects for new business through telemarketing, individual creativity and innovation.

Yield Management:

-Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.

Account Service and Management:

-Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner. Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
-Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues. Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.

Product Knowledge:

-Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.

Time Management:

-Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts. Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
-Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all
-co-workers for the best overall performance of the hotel. Displays a neat, clean, and business-like appearance at all times.
OTHER RESPONSIBILITIES

-All other duties as assigned, requested or deemed necessary by management.

Keywords: Springhill Suites Oceanside, Oceanside , Account Executive, Other , Oceanside, California

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