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Client Services Coordinator

Company: Cox Automotive Mobility Fleet Services
Location: Oceanside
Posted on: July 30, 2022

Job Description:

Job Description Dickinson Fleet Services keeps your fleet moving. Headquartered in Indianapolis, Dickinson Fleet Services (DFS) has grown to become one of the largest fleet maintenance companies in the country. DFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. DFS also services customers utilizing its 20 nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Job Description: The Client Services Coordinator II is a Cox Enterprises corporate based remote employee responsible for the day to day operations of the corporate Fleet within the US and can focus on any combination of shop or non-shop operations. Shop operations responsibilities include documenting, overseeing and coordinating customer vehicles through the Fleet Service program. A few of the other job functions include scheduling, monitoring, and communicated all activities related to the receipt, assignment, inspection, reconciling billing charges, verifying documentation, and performing appropriate data entry. The non-shop operation responsibilities include assignment/tracking of vehicles through their life cycle, compliance, extracting data from various Fleet Management databases, compiling results, analyzing data, presenting recommendations, and support the Fleet Management operation for the Enterprise. Job Responsibilities: Perform various clerical and administrative duties relating to Fleet Services program fulfillment. Maintain customer account agreements, vehicle files, verification of receipt and assignment, records of the completion of work, service/billing files, and other required information. Submit invoices for payment via procurement card or AP invoicing, reconcile charges, and apply department coding on a monthly basis; enter receipts into Fleet Management Systems Maintain detailed accurate, up-to-date information for all company vehicles via Fleet Management Systems, updating vehicle information, driver assignments, customer requests, registration information, work order service and repair information as needed daily. Maintain vehicle compliance resolving motor vehicle violations, track/update vehicle registration, tracking DOT records, IFTA and ANSI information. Analyze, manage, and report customer vehicle information and throughput via daily report/query capabilities. Provide reporting to management team on vehicle usage, expenses, vehicle status, fuel, mileage, vehicle assignments, vehicle repairs, shop throughput, and other vehicle related information. Oversee annual insurance card distribution, fuel cards, driver PINS, vehicle transportation, and accident packets for business partners. Performs a variety of complex, unsupervised tasks with a wide degree of creativity and latitude. (Business Requirements Prioritization; Problem Solving) Work with Manager to achieve customer---s expectations of department deliverables through proactive communications, establish and maintain relationships with customers. Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems. May be required to provide detailed vehicle information to support utilization and reliability. Utilize the fleet asset maintenance systems to monitor and track vehicle repairs. Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians. Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction. Coordinate the reservation of pool vehicles scheduling of repairs/enhancements with business partners and within the team Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Work with business partners during BCP (Business Continuity Plan) providing Fleet support during catastrophic events. May work with finance/local management to ensure customers are charged and A/R is collected timely. May be required to operate company or customer vehicles. Other duties and tasks require by Management Qualifications: High school diploma and 5 years clerical experience or Associates Degree preferred Fleet experience preferred Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership Ability to interact with internal and external business partners supporting corporate policy, standards, processes and procedures Proficient in understanding, analysis, and management of vehicle information to provide recommendations Strong proficiency with computers, Microsoft Office programs, internet based applications, and Fleet Management Software Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high energy environment Knowledge of federal, local, and state laws within region to support compliance of all vehicle related records Strong customer service and organization skills required Works well in a team environment by supporting departmental initiatives and goals Provide excellent communication skills, both written and verbal Must have a valid US state issued driver---s license and the ability to travel within region Ability to sit or stand for prolonged periods of time. Ability to perform repetitive data entry tasks, manual dexterity. Vision abilities required include close, distance and depth perception. Travel is isolated to nearby customer locations within assigned region Relocation may be required Work Environment: Occasional exposure to weather conditions, fumes, and noise. Disclaimer: The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Why Dickinson? Excellent benefits : An excellent medical, dental and vision plan with a zero premium monthly contribution option, a 401(k) plan with company match, a wellness program and more. Strong values : We're family owned, we value our people and we have created a culture based on strong values. Grow your skills : We'll set you up for success with great training, as you come on board and on an ongoing basis. Accelerate your career : History shows that strong performers can move up to a Lead or Manager role or follow other paths within our company. The stability of an industry leader: Our passion for quality work and excellent customer service have helped us dominate our market. Our customers include some of the nation's largest fleet operators. DFS is now part of Cox Automotive Group There is nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling, owning, and using cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic and groundbreaking consumer brands like Autotrader -- and Kelley Blue Book--, while others are creating the future of automotive at industry-facing brands like Dealer.com --, Manheim --, NextGear Capital --, vAuto -- and Xtime--. Cox Automotive is part of Cox Enterprises, a privately-owned, Atlanta-based company with revenues exceeding $20 billion. Cox Automotive is a global, family business that treats team members and clients like they are just that --- family. For more information about Cox Automotive, visit www.coxautoinc.com.

Keywords: Cox Automotive Mobility Fleet Services, Oceanside , Client Services Coordinator, Other , Oceanside, California

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