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Call Center Cannabis Delivery

Company: MedLeaf LLC.
Location: Oceanside
Posted on: September 23, 2022

Job Description:

Your focus will be on selling, suggesting and offering excellent customer service from start to finish throughout their ordering process. You will be working with our team of drivers to ensure patient satisfaction and smooth operations. Must be willing and able to pass a LIVE SCAN criminal history background check through OCEANSIDE POLICE DEPARTMENT. NO FELONY BACKGROUNDS WILL BE ACCEPTED. Ideal Candidate: Call Center experience - optimal customer service a plus Comfortable answering multiple phone lines, online orders and text messaging Familiar with South Riverside County/North San Diego County Familiar with GPS navigation (Waze, Google Maps, Etc.) will display comfortability in upselling product choices Experience with POS System software Experience with delivery GPS routing software Outstanding customer service skills Team player Pack orders and get them ready for delivery An understanding of cannabis products not limited to description above Job Duties and Responsibilities: Manage inbound ordering calls/texts/online orders (1-833-DOOR-MED) Always give 100% customer satisfaction Verify patient's eligibility to receive orders. Suggest and upsell customers on products that fit their liking Multi -task phone calls, online orders, and text orders Pack orders in the fulfillment center Ask for feedback on provided services and resolve client's complaints. Monitor daily driving routes and schedules for optimal efficiency in order to achieve a high level of productivity, efficiency and customer service. Use POS system to process orders and make notes Prepare cannabis orders for pickup. Provide troubleshooting and support to drivers and patients as needed. Check and balance inventory. Maintain organized records of transactions and inventory via POS system. Position Requirements: Minimum 1 year experience in a dispatch role -OR- 2 years experience in a call center environment. POS System experience required. Professional verbal communication skills: exceptionally friendly and conversational. High tolerance for heavy phone work/interaction. Demonstrated ability in creative problem solving. POSITIVE ATTITUDE REQUIRED Minimum 21 Years of Age per California State Cannabis Law Work Remotely NoJob Type: Part-timePay: From $16.50 per hourBenefits: Employee discount Paid time offSchedule: 8 hour shift Day shift Night shift Weekend availabilitySupplemental pay types: Commission payWork Location: One location

Keywords: MedLeaf LLC., Oceanside , Call Center Cannabis Delivery, Other , Oceanside, California

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