Patient Coordinator - OSNC
Company: Tri-City Medical Center
Location: Oceanside
Posted on: January 16, 2023
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Job Description:
US-CA-OceansideTri-City Healthcare District has been serving the
North County region for almost 60 years and remains committed to
providing high quality healthcare and community services for every
individual we encounter regardless of race, color, ethnicity,
gender, sexual orientation, disability or socioeconomic status.Our
mission is to advance the health and wellness of the community we
serve. In order to achieve our mission, we see, hear and listen to
our front line healthcare workers, employees, medical staff and all
community stakeholders in order to understand and meet our
community's needs.Position Summary:The Patient Coordinator is
responsible to accurately and completely register patients, to
provide optimal customer service and act as a liaison for physician
teams. A person in this position will work with the practice
patients, clinical teams and business offices on accurately and
completely preparing the patient for their Physician, MRI, or
Physical Therapy visit. The Patient Coordinator will contact
patients via telephone, submit for authorizations; enter
demographic, social, insurance and financial data into the Practice
Management system. The Patient Coordinator will ensure that the
patient has access to the patient portal, send all forms and
receive completed forms prior to the patient visit.Major Position
Responsibilities: The position characteristics reflect the most
important duties, responsibilities and competencies considered
necessary to perform the essential functions of the job in a fully
competent manner. They should not be considered as a detailed
description of all the work requirements of the position. The
characteristics of the position and standards of performance may be
changed by TCMC with or without prior notice based on the needs of
the organization.+ Maintains a safe, clean working environment,
including unit based safety and infection control requirements.+
Registration+ Accurately and completely enters and/or verifies
patient demographic data into the Practice Management system+ For
each patient visit, verifies and documents insurance eligibility,
co-pay, co-insurance, and deductible and out-of-network benefits+
Sends New Patient packet via postal service for patients without
email access+ Builds physical chart using out guides for the next
day appointments and same day last minute add-ons. This includes
printing any forms the patient needs to fill out at time of
check-in.+ Works with medical assistants to ensure patients are
scheduled accurately+ Provides information needed for patient
visit, including directions to the appointment locations+ Uses
effective communication techniques to engage to engage the patient
and welcome them into the practices+ Uses a friendly voice, speaks
clearly and understandably+ Referrals+ Submits treatment referrals
to insurance entity vial online portal, fax or telephone+ Tracks
and enters all referral requests via EMR on a daily basis+
Communicates and coordinates referral appointments with outside
specialists+ Ensures that all hard copies of referral
determinations are routed/scanned into the health records in a
timely manner, after assigned actions are completed.+ Notifies
patient of referral status and transmits appropriate patient info
to outside providers or facilities+ Verifies and attaches
authorizations for any HMO/PPO insurances to upcoming visits and
submits for office visit authorization that has not yet been
obtained+ Responds to providers, patients and insurance inquiries
and concerns regarding the status of the patient referral, care
coordination or follow up status+ Respond to referral phone calls,
requests and questions from patients in a timely manner. Calls must
be accurately managed, documented and redirected as appropriate.+
Patient Coordinator will submit for follow up visits, DME,
procedures, surgeries, diagnostic testing, physical therapy,
specialty medications and outside physician referrals+ Cross
Function+ Works in collaboration with operators and front desk
personnel+ During times of high volume or absenteeism, Patient
Coordinator may be asked to provide cross coverage for phones,
check-in and/or check-out+ May assist patient with forms completion
in person+ Practice Requirements+ Ensures that patient
confidentiality is always protected, both audible and visible+
HIPAA Notice of Privacy Practices is on display and given to all
new patients and then every three years+ Ensures compliance with
all medical practice regulations, such as, but not limited to HIPAA
and OSHA+ Performs all other additional duties as
assignedQualifications: + Minimum of 1 year of experience in Health
Care.+ Competencies in the areas of leadership, teamwork and
cooperation.+ Strong ethics and a high level of personal and
professional integrity.+ An effective communicator at all levels in
the organization, with strong oral, written and persuasive
skills.Education: + High school diploma or GED, required.Each new
hire candidate who is offered employment must pass a physical
evaluation, urine drug screen and pre-employment background checks
before starting work.*Salary/Hourly Wage range based on experience.
To protect the health of patients and staff, and to comply with the
new State of California mandates, all job offers are contingent on
the successful engagement in the TCMC COVID-19 vaccination program
(fully vaccinated with documented proof or approved
exception/deferral.)TCHD is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, religion, color, national origin, sex
(including pregnancy, sexual orientation, or gender
identity/expression), age, marital status, status as a protected
veteran, among other things, or status as a qualified individual
with a disability.Req No: 2022-12120 Shift: Day Work Schedule:
8-4:30 External Company Name: Tri City Healthcare District External
Company URL: http://www.tricitymed.org/ Cost Center/Dept: 7095 -
OSNC
Keywords: Tri-City Medical Center, Oceanside , Patient Coordinator - OSNC, Other , Oceanside, California
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