PSR Clinic - 78 & Jefferson Oceanside
Company: Scripps Health
Posted on: January 27, 2023
At Scripps Health, you will experience the pride, support, and
respect of an organization that has been repeatedly recognized as
one of the nation's Top 100 Places to Work. You'll be surrounded by
people committed to making a difference in the lives of their
patients and their teammates. So if you're open to change, go ahead
and unlock your potential. This is a pipeline req for PSR openings
at Scripps Clinic 78/Jefferson in Oceanside. Join a winning team
supporting Scripps Clinic 78/Jefferson as a Patient Service
Representative. The ideal candidate will thrive in a high call
volume and patient volume environment and enjoy working and
learning in a variety of areas while providing excellent customer
service. You'll be on the front line for creating a positive
Scripps Health experience for our patients while being responsible
for duties such as the following: * Interacting with patients and
providers to gather information for accurate registration.
Assigning of Medical Record Number, appointment scheduling, point
of service payment collection, document collection and check-out
* Responding to customer billing and payment inquires.
* Effectively managing the check in or check out process, which
includes identification verification; confirming demographic and
insurance information; ensuring appropriate forms are provided,
signed, and witnessed at the time of the patient visit and
accurately preparing end of day reporting or payment
* Scheduling and confirming appointments in person or over the
phone and entering appropriate insurance.
* Initiating and validating referrals/authorizations.
* Having a proactive approach to customer service by listening to
the patient, taking ownership of solutions and being able to
identify the need to involve leadership to resolve concerns. These
are benefitted Full Time, Day Shift positions with a Monday -
Friday schedule (some roles may include rotating Saturday
coverage). Occasional floating to other departments or sites may be
required. The following departments are currently hiring: * Float
* Urology Required Qualifications: * Must be able to demonstrate
proficiency of computer applications, excellent mathematical skills
and ability to handle monies.
* Excellent communication and customer service skills.
* Strong organizational and analytical skills; innovative with
ability to identify and solve problems. Preferred Qualifications: *
1 year of experience in customer service or a healthcare/medical
office environment preferred.
* Able to adapt, prioritize and meet deadlines.
* Knowledge of medical terminology, commercial and government
health insurance and billing guidelines, ACA requirements,
understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes
Keywords: Scripps Health, Oceanside , PSR Clinic - 78 & Jefferson Oceanside, Other , Oceanside, California
Didn't find what you're looking for? Search again!