Wounded Warrior Customer Care Representative

Company: KSA Integration
Location: Oceanside
Posted on: March 16, 2023

Job Description:

KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through four core capabilities: (1) data analytics, (2) comprehensive veterans support, (3) business process improvement, and (4) training and education. We are a rapidly growing government contractor that has built a reputation on focused customer service, on-time performance, and continuous improvement. To demonstrate this, KSA was awarded Inc. magazine's 2019, 2020, and 2021 Best Workplaces, a prestigious list of businesses recognized for value placed on company culture, standout worker benefits, and the prioritization of employee well-being. KSA also received a spot on both the 2020 and 2021 Best for Vets List by Military Times in addition to winning the 2021 Department of Labor "Hire Vets" Platinum Medallion Award. Location: Oceanside, CA (San Diego Metropolitan Area)Schedule: M-F from 8:00 AM - 4:30 PMKSA Integration is currently seeking Wounded Warrior Customer Care Representatives (CCR) to support operations of the Marine Corps Wounded Warrior Contact Center at Camp Pendleton, CA. The CCR is the first echelon of outreach and assistance after the service member being reported in a personnel casualty report. Care Representatives answer incoming calls and conduct outreach calls with wounded, ill and injured active duty Marines family members to assess their support needs. and sailors as well as conduct outreach to service members going through the Integrated Disability Evaluation System (IDES). and/or Based on these assessments, they will provide information and guidance toward relevant resources, benefits, and entitlements that will assist with their individual needs. Members of the Contact Centers work closely with the Wounded Warrior Battalions on each coast to ensure service members are provided accurate information while going through the Integrated Disability Evaluation System (IDES) process to ensure they are receiving the appropriate resources to aid in their recovery, return to full duty or assigned a higher level of assistance to enable them to medically retire.Care Representatives serve as liaisons between Marines and the entity providing resource support to ensure positive contact is established and pertinent information is relayed to focus efforts and address the Marines' needs. Equally important, Care Representatives must fully ascertain and capture the essence of the Marines' concerns/issues and properly document the information in a case management database. Care Representatives typically work M-F from 8:00 AM - 4:30 PM. Hours may vary depending on customer needs.Requirements Minimum education: High school diplomaMinimum experience: One year of experience in providing customer support, counseling, medical or related fieldKnowledge and understanding of wellness support information and referral servicesDemonstrates knowledge of military culture. Marine Corps experience / familiarity is preferredAbility to demonstrate compassion, patience and understand in dealing with individuals with varying support needsMust have the ability to access Base; vehicle, California driver's licenseMust be fully vaccinated against COVID-19 and provide proof of evidenceMust possess a current favorable T-3, T3R or National Agency Check with Local Agency and Credit Checks (NACLC) background checkKSA Integration is an equal opportunity employer

Keywords: KSA Integration, Oceanside , Wounded Warrior Customer Care Representative, Other , Oceanside, California