Reservationist
Company: MV Transportation
Location: Oceanside
Posted on: March 18, 2023
Job Description:
MV Transportation is seeking a Reservationist to accept trip
reservations from eligible passengers, collecting all necessary
data required to schedule trips accordingly. Job
Responsibilities:
- Answer passenger calls collecting all necessary trip
information for the permissible time period.
- Provide system information for current and new passengers as
well as for potential passengers on accessing the transportation
service and using it effectively.
- Complete data entry of passenger file information and for
specific trip requests, negotiating requested times where necessary
or appropriate.
- Provide feedback to passengers in the way of follow-up calls as
a course of duty or as required by schedule changes.
- Communicate passenger cancellations in a timely manner to
scheduling, dispatch, or vehicle operations personnel.
- Maintain up to date passenger records in customer database,
making all necessary changes in status, client contact information,
fare/rider type or other important field entries.
- Maintain a safe work area and a focus on safety to reduce the
opportunity for injury to self or other employees.
- Maintain accurate records and appropriate filing systems.
- Communicate effectively with operations staff regarding
scheduling or passenger issues.
- Ability to handle multiple tasks accurately and
effectively.
- Excellent customer service.
- Professional demeanor and appearance.
- Reliable in attendance.
- Team player and helpful to staff, management, and peers. Talent
Requirements:
- High School diploma or equivalent.
- Able to work in a fast-paced environment.
- Experience in paratransit scheduling utilizing Trapeze PASS,
preferred.
- Possess excellent decision-making skills.
- Excellent attendance record.
- Excellent verbal and written communication skills.
- Telephone speaking and/or call center experience.
- Computer experience.
- Bilingual in SpanishStarting Pay Rate: $18.05/hourDuring the
course of employment, employees may receive and have access to
confidential information. All employees are expected to respect and
maintain the confidentiality of non-public customer and business
records and any other information that MV classifies as
confidential. MV Transportation is committed to as policy of Equal
Employment Opportunity and will not discriminate against an
applicant or employee on the basis of race, color, religion, creed,
national origin or ancestry, sex, physical or mental disability,
veteran or military status, genetic information or any other
legally recognized protected basis under federal, state or local
laws, regulations or ordinances. The information collected by this
application is solely to determine suitability for employment,
verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants
may be subject to a pre-employment drug test and background check
after receiving a conditional offer of employment.
Keywords: MV Transportation, Oceanside , Reservationist, Other , Oceanside, California
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