Stuart Mesa Service Coordinator
Company: Liberty Military Housing
Location: Oceanside
Posted on: March 19, 2023
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Job Description:
Liberty Military Housing - Own your passion forservice!At
Liberty Military Housing we're here to serve those who serve our
country by providing military families with comfortable,
well-maintained homes ininviting communitiesacross the United
States. We take great pride in our highly trained team of
professionals.With a blend of property management and military
backgrounds, our employee-owners bring a proactive,
solution-oriented mindset, along with unparalleled levels of
empathy and understanding for our residents and one another.Liberty
Military Housing is dedicated to helping our employees develop
personally and professionally and provides an unprecedented 150+
hours of professional development annually to each employee-owner.
Camaraderie and collaboration form the foundation of our culture.
We put people first, honoring one another's diverse experiences,
ideas, and contributions to our shared success. We strive to bring
out the best in each other so we can do outstanding work and
positively impact the lives of military families.We're always
looking for dedicated team members in a variety of roles to help
create meaningful results that help us meet our company goals. We
offer an excellent benefits package, training, development, and
opportunities for advancement, so if you're ready to grow your
career, take a look at our current job openings and become an
employee-owner at Liberty Military Housing.A Day in the Life of a
Service Coordinator:As a Liberty Military Housing Service
Coordinator, you will assist with the resident move in/move out
process of a multi-family residential community. Your role includes
heavy customer interaction and the ability to effectively schedule
maintenance work including the work of vendors and contractors and
to ensure all service requests and work orders are completed in a
timely manner. Your role requires the ability to work efficiently
as well as being able to effectively communicate and deliver on our
mission of providing exemplary service according to Liberty
Military Housing's quality service and customer satisfaction
standardsYour Responsibilities include, but not limited to:Schedule
and conduct home inspections as it relates to the move in/move out
process, including pre-move in/pre-move out, and final
inspections.Assist with the ordering and scheduling of vendor
services.Maintain and monitor make-ready boards to ensure work is
accurately distributed and meets completion time lines.Work in
conjunction with the maintenance team to ensure service requests
are assigned and scheduled appropriately and completed in a timely
manner.Provide residents with any charges related to move out/final
inspection results.Create purchase orders for all vendor
maintenance services and products (i.e. paint, flooring,
etc.).Generate work orders for make readies and other maintenance
service requests.Assist with the closing of work orders/tickets
once work is completed.Schedule and monitor water intrusion which
includes communicating to residents, follow up and 3-day
notices.Resident follow-ups after services are
rendered/completed.Promote positive resident relations by ensuring
resident concerns and requests are responded to in a timely manner
to ensure resident satisfaction.Address and follow up on customer
service concerns from Satisfacts survey.Assist with maintaining
systems and logs (Keytrak, pest control, vendor/product logs,
etc.).Perform various administrative and computer tasks, email
communications, input of information/data into various software and
information systems (Payscan, Yardi, and other company-related
systems).Assist with the distribution of correspondence/notices
(3-day notices, move out charges, water intrusion, other important
resident notices that pertain to maintenance services,
etc.).Participate in property walks/inspections (grounds, common
areas, parking lots, community rooms, make-readies, quality
control, etc.) to ensure community is well maintained according to
LMH's quality standards.What You Need for Success:1-2 years'
experience in residential property management or customer service
role preferred.Prior work with vendors or ordering services
(appliances, plumbing, electrical) preferred.Proficiency in
personal computer skills, keyboard, internet search, email
correspondence, math, Microsoft Office, including Word, Excel, and
other software applications preferred (i.e. Yardi,
Payscan).Effective communication and interaction with customers,
vendors, management, co-workers, sufficient to exchange or convey
information and to give and receive work direction.Strong service
and interpersonal skills.Ability to work in a fast-paced
environment, multi-task, prioritize and complete assigned duties to
ensure operational objectives are achieved.Must possess a positive
and professional demeanor in all interactions, under all
circumstances.Ability to operate a motor vehicle (valid license
required).Must be available to work a flexible schedule, including
weekends, off-hours, and emergencies as required.Knowledge of OSHA
laws and regulations.Ability to travel to other regional locations
for work, training, meetings and other work-related activities.May
require use of a personal/company vehicle or electrical cart.Must
be able to meet the performance standards of this position and
comply with policies, rules and procedures of the company,
including those set out in the Employee Handbook or otherwise
communicated (verbally or in writing) to employees.What We Provide
You:Liberty Military Housing takes into consideration everything
from career development to family matters, and health & wellness.
We are committed to offering our team members a wide range of
benefits, including the following:Medical/Dental/Vision
Insurance*Life and AD&D Insurance401k Retirement Plan w/company
matchEmployee Stock Ownership planIncentive Bonus Program10 Paid
holidays per year40 hours Paid Sick Leave per year**80 hours Paid
Vacation per year*** Medical/Dental/Vision insurance eligible after
30 days of full-time employment.**Vacation and sick time are based
on the employee's hire date.Pay Range: $21.00 - $28.00 Hourly
Keywords: Liberty Military Housing, Oceanside , Stuart Mesa Service Coordinator, Other , Oceanside, California
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