Field Service Technician
Company: Automated Engineering Services, Inc.
Posted on: May 4, 2021
AES is hiring for a Field Service Technician to join their team
in Oceanside, CA. This position is full time, with great benefits
and competitive pay. This position serves as a resource for the
technical maintenance and installation of AES products for assigned
product lines. Performs on-site preventative maintenance,
installation, and technical updates on company product(s).
Diagnoses mechanical, hardware, software and system failure, using
established procedures as necessary when performing preventative
maintenance, installation, technical updates (activities, and
routine reagent conversions. Documents all activity in a manner
compliant with company's quality procedures. Requires specific
training and certification. May adapt procedures, processes, tools
equipment and techniques to meet the more complex requirements of
the position. Duties are generally routine but may include
non-routine tasks. Responsible for maintaining and continuously
improving the quality system and achieving quality objectives
through daily actions. Job Responsibilities:? Applies industry
acceptable practices and procedures to install, and maintain, Roche
Diagnostics equipment. Schedules and performs preventative
maintenance, modifications and conversions as required per
department policy.? Responsible for ensuring and maximizing
customer satisfaction with Roche equipment and related products.
Promotes effective, positive, and productive communication among
team to ensure and maximize satisfaction of customer base. ?
Completes and documents all service and customer account related
reports, updates, and emails in a timely and professional manner,
compliant to all company quality procedures and guidelines.?
Maintains expenses within departmental guidelines and controls
inventory and all company property.Job Skills and Experience:? 4+
years experience as a field service technician ? Biotech/Pharma
experience - preferred ? Knowledge of electronics,
electro-mechanical systems, and information technology ? Knowledge
of basic chemistry ? Good written/verbal communication,
organization and prioritization skills ? Effective customer service
skills, which includes a positive attitude and helpful customer
Keywords: Automated Engineering Services, Inc., Oceanside , Field Service Technician, Professions , Oceanside, California
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