Field Service Technician - Oceanside, CA
Company: Redbox
Location: Oceanside
Posted on: August 3, 2022
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Job Description:
DescriptionAt Redbox we're not just passionate about our
products, we LOVE our customers! Providing them with an exceptional
experience is something we strive to do every day. If you share our
love for customers, love working with your hands to repair machines
and equipment and prefer to not be confined to a desk, you'll love
being a Field Service Technician. You'll work independently
throughout the day in partnership with your manager, aiding in the
technical support of Redbox and other kiosks -- ensuring our
customers are taken care of, kiosks are up and running, and company
goals are met. At the direction of your supervisor, you will plan
and schedule your days, making adjustments as new priorities and
tasks arise.Key Responsibilities+ Perform and complete kiosk
installation, preventative maintenance and independently
troubleshoot and repair kiosks onsite and occasionally remotely+
Use a company vehicle to install, repair, and maintain all product
lines+ Respond to dispatch calls utilizing a work order system
during scheduled shift and prioritize your day based on workload
and SLA's+ Maintain the exterior of kiosks (cleaning, painting,
restoring)+ Manage and maintain a parts inventory, repair tools,
and equipment+ Provide quality customer service through regular
interaction and communication with co-workers, phone based machine
support, external customers and contractors, store owners, and
managers/employees+ Secure all company merchandise and ensure
kiosks are properly locked+ Properly care for and follow
maintenance schedule for all company issued property, including
company vehicle, phone, tablet, parts, tools and inventory+ Load
and unload product from automobile, residence and warehouse+
Perform administrative tasks with attention to detail including
work tasks, parts used, logging activities, miles driven, meal
breaks, and time worked+ Provide timely communication to co-workers
and leadership team+ Support the Regional Operations Supervisor
(ROS) and assists the Merchandising Team with additional duties as
assigned and necessitated by evolving scope of business
needsEducation & Experience+ High school diploma or GED required+
2+ years of related field experience+ 2+ years of electrical or
mechanical equipment repair, troubleshooting and maintenance
experience+ 2+ years of recent computer operations and maintenance
experience: must be able to troubleshoot, load and configure
software, handle component and peripheral replacements + Must
possess basic networking knowledge (TCP/IP) including configuring
IP addresses, troubleshooting connectivity issues, and configuring
WiFi devices (routers/switches)+ 1+ years of experience in a
customer facing position + 1+ years of troubleshooting experience
with remote tech support or help deskKnowledge, Skills & Abilities+
Skills needed - working with small components, electro-mechanical
skills, networking, PC skills, cabling, motors, sensors, and
circuit boards+ Strong troubleshooting skills, including local area
networks, root cause analysis, testing circuit boards, and
following kiosk schematics+ Ability to follow written Technical
Service Bulletins/Standard Operating Procedures+ Must be able to
thrive in a virtual training environment as well as learning hands
on.+ Adaptable to ever changing environment and procedures.+ Strong
analytical, organizational, multi-tasking, and problem solving
skills+ Ability to use MS Office, Android phone apps and web-based
software applications; high level of literacy with Windows
Operating Systems+ Must be able to effectively communicate and
collaborate with others+ Ability to work in a variety of weather
conditions including extreme weatherOther Requirements+ Occasional
travel with overnight stays may be necessary+ Must have valid
driver's license & maintain an excellent driving record+ Must be
able to use a wide range of tools (drills, saws, sanders, etc.),
multi-meters, cable testers, crimpers, etc.+ Ability to
successfully complete MVR, drug screen and background check+ Must
have the ability to store at least 50 cubic feet of company
merchandise within personal residence+ Ability to work a rotating
schedule to include weekends and holidays and be flexible with
start and end times each day to fit market needsPhysical
Requirements Ability to:+ Drive for extended periods+ Lift and
carry 50 lbs. frequently throughout the workday+ Bend, kneel, push,
pull and stand for hours at a time throughout the workday+ Work in
indoor and outdoor environments with varying weather elements +
Working in small confined spaces for long amounts of timeThis job
description is not intended to be all-inclusive. Employee may
perform other related duties as assigned to meet ongoing needs of
the organization.Please click here to view Benefits offered by
Redbox for this role.Equal Opportunity/Affirmative Action Employer
Minorities/Females/Protected Veterans/Persons with Disabilities
Applicants and employees are protected from discrimination under
Federal law. For more information please see EEO is the Law
(http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
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Keywords: Redbox, Oceanside , Field Service Technician - Oceanside, CA, Professions , Oceanside, California
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