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Patient Service Representative III

Company: North County Health Services
Location: Oceanside
Posted on: May 6, 2021

Job Description:

TrueCareJob Title: Patient Services Representative IIILocation: Oceanside Monday to Friday 8:00am to 5:00pm.TrueCare is more than just a place to work; it feels like home. Sound like a fit? We'd love to hear from you!Position Summary:The Patient Service Representative III is responsible for working with the Call Center Supervisor to ensure the department is meeting quality standards by routinely auditing scheduled appointments. This position is responsible for proactively looking at scheduling templates to ensure they are aligned with scheduling guidelines and provide feedback to Leadership. This position will also work closely with Leadership to update and create training materials for the team, serve as the first level of call escalation, and work to assist the team with insurance verification. This position will also assist with Patient Service Representative II duties such as professionally answering incoming calls and responding to inquiries as needed. This includes entering and maintaining demographic an insurance eligibility in our Practice Management (PM) system, scheduling appointments through the PM system, answering questions about services, sending messages to clinical staff and forwarding calls for further triageQualifications: Associates degree in a healthcare related field or equivalent experience.Five (5) years experience in a call center or customer service department/environment. One (1) year experience in the healthcare or insurance industry.At least one (1) year experience with dealing with escalated callsExperience with both commercial and managed care health plans.Knowledge of medical terminology and triage procedure.Experience with data entry and Microsoft Office applications, including Outlook, Word and Excel.Join our Truecare team and receive a superior benefit package featuring flexible options to fit your lifestyle: Low-Cost Medical, Dental and Vision coverage with low co-pays Free Life and AD&D coverage Supplemental Life Insurance Free Assistant Programs for financial planning, taxes and other life issues Education benefits to further your passion Roth IRA and traditional retirement plans with discretionary company matches National Health Corps Loan Repayment approvedAt Truecare, we put your health first. Our compassionate team understands your needs and provides a heartfelt welcome to each and every person who walks through our doors.Visit to learn more! Health Inside. Welcome In! Salud Adentro. Bienvenido!

Keywords: North County Health Services, Oceanside , Patient Service Representative III, Sales , Oceanside, California

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