Junior Customer Service Representative

Company: Cal Mil
Location: Oceanside
Posted on: August 1, 2022

Job Description:

Job Description We are seeking a Junior Customer Service Representative to join our team You will be responsible for helping customers by providing order updates, tracking, and basic status requests. This role is an entry level role into our team with plenty of room for growth. You would be working under our Customer Service Manager. Responsibilities: Handle customer inquiries, requests, and complaints Provide status updates on orders Provide basic product information to customers Issue return merchandise authorizations (RMAs) Develop and maintain a knowledge base of the evolving products and services --- Qualifications: Previous experience in customer service or a related field is preferred but not mandatory Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Proficient with the Microsoft Suite of products (Outlook, Word, Excel, etc) Company Description Cal-Mil was founded in 1965 as a family owned and operated business to create and manufacture products for the food service industry. Our mission is to fulfill the needs of food service professionals in a creative, yet efficient manner. As a company, we are constantly evolving to improve the delivery of value to our customers by looking for improvements that provide real benefit. Our dedicated team of designers observe trends and help create a path to fresh and innovative products. We believe that strong customer care support is an essential part of what we provide to our valued industry relationships. More than fifty years later, we are still a family business that operates with pride in the knowledge that we know what to do and how to do it well.

Keywords: Cal Mil, Oceanside , Junior Customer Service Representative, Sales , Oceanside, California