Sales Coordinator

Company: Sage Hospitality
Location: Oceanside
Posted on: May 22, 2023

Job Description:

SpringHill Suites, Oceanside, an establishment with a positive vibes only culture is HIRING! We're looking for a Sales Coordinator to join the team! Located in downtown Oceanside alongside Hello Betty, we honor the fun, hip and local community. We pride ourselves on our keen attention to detail and constant disruption to the market. We always provide unrivaled hosts to guests from all reaches.Assist sales personnel in achieving/exceeding sales goals and obtaining customer satisfaction/loyalty by performing seamless administrative billing and coordinating duties relating to hotel groups and events.Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.Robust coordination of all group and events as contracted by the sales team. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer including group block detailing and group billing.Account Service and Management: Maintains Delphi FDC with well documented, accurate, organized and up-to-date file management to serve client, sales department, and employer in the most expedient, organized and knowledgeable manner.Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations.Type/email correspondence in the absence of the sales team i.e. Proposals, Hotel Agreements, BEO's, Banquet Checks and/or any other letters as directed by DOSM.Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.Work with sales personnel to achieve required sales team goals.Have current knowledge of hotel rates, strategies, discounts and promotions.Assist with completing any required sales reports.Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.Assist hotel with implementing hotel specific selling strategies.Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner.Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.Display a neat, clean and business-like appearance at all times.Creates monthly social hour calendar with the Director of Sales.Assists the Sales department with monthly luncheons, client events, etc.Conduct walk-in toursCreate gift bags for guest traces, VIP's, Hug's, etc. Keep supplies stocked and on hand.Work with EBC on all group turnover and proper execution of the groups.Education/Formal TrainingHigh school diploma or vocational secretarial.ExperiencePrevious sales, hospitality, and secretarial experience preferred.Knowledge/SkillsAdvanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.Alphabetizing, grammar and punctuation skills.Standard business letter formats.Strong editing skills.Physical DemandsThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.Able to read contracts and letters.Able to use computers.Excellent attention to detail and multi-tasking skills.Bending/kneeling - repeated bending and kneeling required while filingMobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.EnvironmentGeneral office and hotel environmentFOSSE and Delphi FDC experience is a PLUS!Medical, dental, & vision insuranceHealth savings and flexible spending accountsBasic Life and AD&D insurancePaid time off for vacation, sick time, and holidaysEligible to participate in the Company's 401(k) program with employer matchingEmployee Assistance ProgramTuition ReimbursementGreat discounts on Hotels, Restaurants, and much moreEligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.Position Rate: $23.00 Per hour

Keywords: Sage Hospitality, Oceanside , Sales Coordinator, Sales , Oceanside, California